What warranty is offered?
Our offering is based on what you the customer want. We came up with a "YOU CHOOSE" warranty structure, which is explained below, but we give you the logic first!
The reason for the "YOU CHOOSE" warranty structure is simple. Benye tractors, although very reliable, will like any machine on rare occasions, go wrong. Any faults that ever do occur are usually very simple and can be fixed within minutes by reference to the illustrated workshop and parts manuals supplied - with their trouble shooting guides and remedies suggested,
or by calling our 24/7 technical helpline: 07719
711 893. A qualified technician will always man
this phone number.
Mechanically minded customers who would wish to fix simple problems themselves SAVE LOTS OF MONEY
by having the standard warranty below but getting
full service on any major part/unit breakdown.
For the majority of customers, we have the 12 months (or commercial)
PARTS ONLY warranty. It covers as suggested, for the replacement of any part found of defective in use or cause of breakdown in warranty period.
THIS WARRANTY IS STANDARD (NO EXTRA COST) WITH THE TRACTOR OR ACCESSORIES SUPPLIED AND APPLIES TO
TRACTORS, IMPLEMENTS AND/OR FITTED APPROVED BENYE UK ACCESSORIES. Under this warranty, a "Courtesy tractor" is available to customers, which are in the opinion of Benye UK, liable to have to endure
long repair waits.
This 12 month (or commercial) warranty is for those customers who would like a total coverage approach, Turnkey, and for our engineers to do the work. That is to say a
PARTS AND LABOUR warranty.
Unlike a car going into a garage that a customer would usually drive to, Benye UK engineers have to travel to the tractor wherever that may be. That is a cost, which would normally be PUT ON THE PURCHASE PRICE of any competitors Tractor. At Benye UK we give the customer the Choice. Over 98% choose the Standard warranty. We understand this does not suit some of our valued customers. Accordingly a competitive extended warranty price has been worked out and applies at the time of purchase when the Customer is invited to choose.
Any customer may also choose to upgrade from a standard warranty up to 14 days after purchase for
peace of mind. Additionally, customers who have purchased an extended warranty may for no reason needed to be given, relinquish the extended warranty within 14 days of purchase and revert to the standard warranty for a full monies refund. Again, Benye UK care about our customers. We want our customers to choose and be happy with their choice after using the tractor too!